Frequently Asked Questions
Many of our clients have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at MG Cleaning.
General Questions
Simply give us a call or send us an email providing information about your needs and schedule, your quote will dynamically adjust.
No, you’re only charged based on the amount of time your cleaner was actually at your place. If we finish early, you aren’t charged the full amount quoted.
Absolutely not! We wouldn’t want pushy sales people coming to our place so we would never do that to you. You can get a quote and book your cleaning by phone or email. It takes about one minute.
Yes! Cleaning supplies are included by default, unless you would like to use yours.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be there, make sure you let us know how to access your place by giving us all the information needed.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances..
You are not charged until after the cleaning has been completed.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
Cleaning Questions
It depends in what type of service we will be providing to you.
Cleaning supplies are included by default. However, if you have any special supplies, we can use it as wish.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” at the top of the page.
Depends on your demand. We can send as many as you like.